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Owned and operated by Outdoor Luxe Haven, we are here to answer questions about outdoor kitchens, grills, pizza ovens, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on how to initiate a return and what qualifies.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for your current item and place a new order for the model you prefer. Our team can walk you through the steps if needed.
How do I choose the right outdoor kitchen or grill?
Consider your cooking style, available patio or deck space, and fuel preference such as gas, charcoal, or wood-fired. If you need guidance, send us a message with your setup details and we will help narrow down the best options.
What materials are your outdoor products made from?
Our grills, outdoor kitchens, and pizza ovens feature materials like stainless steel, powder-coated steel, and weather-resistant composites designed to hold up in outdoor conditions. Check each product page for full material specifications.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every email and phone inquiry within one business day.
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Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every package.
30-Day Returns
Not the right fit for your patio or deck? Our return policy gives you 30 days to start a return.
